Privacy Statement – Kursaal Oostende

At Kursaal Oostende, we attach great importance to your privacy. In this statement, we explain which personal data we collect, why we do so, and what your rights are.

1. Who are we?

We are Kursaal Oostende, with registered office at 8400 Ostend and company number 0414.880.183. We are responsible for the processing of your personal data as described in this privacy statement.

Questions? Email us at marketing@kursaaloostende.be.

2. When does this privacy statement apply?

This privacy statement applies to:

• visitors to our website kursaaloostende.be;
• persons who contact us;
• persons who subscribe to our newsletter;
• persons who purchase tickets or attend events;
• persons who communicate with us via social media.

3. Which personal data do we process?

Depending on your interaction with us, we may process the following personal data:

a. Data you provide to us

• first and last name;
• email address;
• telephone number (if applicable);
• language preference;
• communication preferences;
• content of messages you provide to us (e.g. via contact form or email).

b. Data in the context of ticket sales or reservations

• name, email address;
• payment and billing details;
• purchased tickets or events.
  (Note: if ticketing is handled via an external partner, this is done in accordance with their privacy policy.)

c. Data collected automatically

• IP address;
• device and browser type;
• pages visited;
• date and time of visit;
• interactions on the website.

These data are collected via cookies and similar technologies (see cookie policy).

4. For what purposes do we process your data?

We process your personal data for the following purposes:

• answering questions or requests;
• ensuring the proper functioning and improvement of our website;
• sending newsletters and practical information;
• organizing and administering events;
• analyzing website usage and audience interest;
• marketing and communication activities (subject to consent);
• complying with legal obligations.

5. On what legal basis do we process your data?

We process personal data only when legally permitted, based on:

• your consent (e.g. newsletters, marketing cookies);
• the performance of a contract (e.g. ticket sales);
• a legal obligation;
• our legitimate interest (e.g. website security, basic statistics).

You may withdraw your consent at any time.

6. Do we share your data with third parties?

We only share your personal data when necessary, with:

• IT and hosting partners;
• ticketing or payment partners;
• marketing and analytics partners (such as Google, Meta, TikTok – only with consent);
• government authorities where legally required.

Where necessary, we conclude data processing agreements with these parties.

7. Is your data processed outside the EU?

Some of our partners (such as Google, Meta, or TikTok) may process data outside the European Economic Area. In such cases, we ensure appropriate safeguards, such as standard contractual clauses in accordance with the GDPR.

8. How long do we retain your data?

We do not retain personal data longer than necessary for the purpose for which it was collected:

• contact details: as long as necessary for follow-up;
• newsletter data: until you unsubscribe;
• ticket data: in accordance with legal retention periods;
• website and analytics data: in accordance with cookie settings.

9. How do we secure your data?

We take appropriate technical and organizational measures to protect your personal data against:

• loss;
• unauthorized access;
• misuse;
• unwanted disclosure.

10. What are your rights?

You have the right to:

• access your personal data;
• have your data corrected;
• have your data deleted;
• restrict processing;
• object to processing;
• withdraw your consent;
• transfer your data (data portability).

You can exercise these rights via marketing@kursaaloostende.be.
We will respond as quickly as possible and no later than within one month.

11. Complaints

Are you not satisfied with the way we handle your data?
You can file a complaint with:

Data Protection Authority (DPA)
https://www.gegevensbeschermingsautoriteit.be

12. Cookies

Our website uses cookies and similar technologies.
More information can be found in our cookie policy.

13. Changes

We may update this privacy statement from time to time. The most recent version is always available on our website. In the event of significant changes, we will inform you accordingly.